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Summary of some of your key rights:
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that in most cases, you can cancel within 14 days. If the cancellation rights apply then we reserve the right to not start work on your matter until 14 days from the date of entering into this agreement i.e. until after the ‘cooling off’ period has passed. By filling out and submitting the questionnaire form in the next page you indicate to us that you do not wish to wait this long and instruct us to proceed within the cooling off period but you will then be liable from that point for our fees whether you wish to cancel within 14 days or not. If, however, you wish to wait then please let us know prior to the work commencing.
The Consumer Rights Act 2015 says:
you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it;
if a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable;
if a time hasn’t been agreed upfront, it must be carried out within a reasonable time.
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 0808 223 1133.
The information in this summary box summarises some of your key rights. It is not intended to replace the contract below, which you should read carefully.
This contract sets out:
We are CHIC CONSULTANTS LIMITED, a company registered in England and Wales under company number : 12625703.
Our registered office is at: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
The details of this contract will not be filed by us. Please print out or save a copy of this contract for your records as we will not save a copy for you.
1.1 If you buy services on our site you agree to be legally bound by this contract.
1.2 [These terms and conditions apply only if you are buying services on our site as a consumer (ie for purposes outside of your business, craft or profession). If you are buying services on our site in the course of business, our business terms and conditions apply to such purchases, which can be accessed [here].]
1.3 This contract is only available in English. No other languages will apply to this contract.
1.4 When buying any services on our site you also agree to be legally bound by:
1.4.1 our website terms and conditions and any documents referred to in them;
1.4.2 extra terms which may add to, or replace some of, this contract. This may happen for legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one month’s notice. You can end this contract at any time by giving one month’s notice if we tell you extra terms apply; and
All of the above documents form part of this contract as though set out in full here.
2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
2.1.1 click on the ‘key information’ button;
2.1.2 read the acknowledgement email (see clause 2.10); or
2.1.3 contact us using the contact details at the top of this page.
2.2 The key information we give you by law forms part of this contract (as though it is set out in full here).
2.3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
4.1 Below, we set out how a legally binding contract between you and us is made.
4.2 You place an order on the site by clicking on Buy Agreement and submitting the payment. Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us.
4.3 When you place your order at the end of the online checkout process (eg when you click on the [insert details such as ‘pay now’ button]), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted by us.
4.4 We may contact you to say that we do not accept your order. This is typically for the following reasons:
4.5 we cannot carry out the services (this may be because, for example, we have a shortage of staff);
4.6 we cannot authorise your payment;
4.7 you are not allowed to buy the services from us;
4.8 we are not allowed to sell the services to you; or
4.9 there has been a mistake on the pricing or description of the services.
4.10 We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
4.11 a legally binding contract will be in place between you and us; and
4.12 we will provide the services as agreed during the online checkout process.
4.13 If you are under the age of 18 you may not buy services from the site.
5.1 You have the right to cancel this contract within 14 days without giving any reason. However, you do not have the right to cancel if you requested for us to start providing the services during the cancellation period and the services are fully performed (ie the work is completed) during this period. This is further explained in clauses 2.19 and 2.20 below.
5.2 The cancellation period will expire after 14 days from the day of the conclusion of the contract.
5.3 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post or email) using the contact details at the top of this page.
5.4 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
5.5 We will not start providing the services during the 14-day cancellation period unless you ask us to. When you place an order for services, you will be given the option to tick a box to request for us to start providing the services during the cancellation period. By ticking the box, you acknowledge that you will lose your right to cancel this contract once the services are fully performed (ie the work is completed). If you do not tick the box, we will not be able to start providing the services to you until the cancellation period has expired. We are not obliged to accept your request.
5.6 This means that if you requested for us to start providing the services during the cancellation period and the services are fully performed (ie the work is completed) during this period, you lose your right to cancel and will be required to pay the full price under this contract even if the cancellation period has not expired.
5.7 This does not affect the rights you have if your services are faulty. A summary of these rights is provided at the top of this page. See also clause 2.40 below.
6.1 If you cancel this contract, we will reimburse to you all payments received from you unless you requested for us to start providing the services during the cancellation period, in which case you must pay us:
6.2 or the services we provided up to the time you told us that you want to cancel this contract, which will be an amount in proportion to the services performed up to that point in comparison with the full price under this contract; or
6.3 the full price under this contract, if you lost your right to cancel this contract because the services were fully performed (ie the work was completed) during the cancellation period.
6.4 We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.
6.5 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
7.1 We will carry out the services by the time or within the period agreed during the online checkout process and as set out in the Confirmation Email (see clause 2.12). If you and we have agreed no time or period, we will carry out the services within a reasonable time.
7.2 Our carrying out of the services might be affected by events beyond our reasonable control. If so, there might be a delay before we can start or restart the services, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances, but we will try to start or restart the services as soon as those events have been fixed.
8.1 We accept the following credit cards and debit cards: Visa, Mastercard or American Express. We do not accept cash or cheques.
8.3 Your credit card or debit card will only be charged when you press the “Place Order” button and the payment provider receives the authorisation from your financial institution.
8.4 All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via:
8.5 Verified by Visa
8.6 Mastercard®SecureCodeTM; or
8.7 American Express SafeKey.
8.9 If your payment is not received by us in accordance with clause 2.32, we may charge interest on any balance outstanding at the rate of 8% percentage points per year above Barclays Bank plc’s base rate.
8.10 Nothing in this clause affects your legal rights to cancel the contract during the cancellation period as set out in clauses 2.14 and 2.22.
8.11 All prices are in pounds sterling (£)(GBP) and include VAT, if VAT is applicable, at the applicable rate.
9.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The services that we provide to you must be carried out with reasonable care and skill. In addition:
9.2 where the price has not been agreed upfront, the cost of the services must be reasonable; and
9.3 where no time period has been agreed upfront for the provision of the services, we must carry out the services within a reasonable time.
9.4 We are under a legal duty to supply you with services that are in conformity with this contract.
10.1 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this page. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
10.2 contact us using the contact details at the top of this page; or
10.3 visit the Citizens Advice website www.citizensadvice.org.uk or call 0808 223 1133.
10.4 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
10.5 If the services we have provided to you are faulty, please contact us using the contact details at the top of this page.
11.1 If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
12.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
12.2 losses that were not foreseeable to you and us when the contract was formed;
12.3 losses that were not caused by any breach on our part;
12.4 business losses; or
12.5 losses to non-consumers.
13.1 No one other than a party to this contract has any right to enforce any term of this contract.
14.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the services we have provided or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.
14.2 The laws of England and Wales apply to this contract, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
14.3 Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.
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